Terms and Conditions

Peku Peku Travel Services and you, the client, will act in good faith regarding your holiday arrangements. But sometimes things might happen that are entirely outside of either of our control. It is important that our clients understand the conditions associated with making a booking with Peku Peku Travel Services.

This page summarises, in plain English, the most important aspects of the booking process and our booking conditions (at the bottom of this page, you can view our full Terms and Conditions as drawn up by the lawyers).


THE BOOKING PROCESS

• Once you contact us, and we know what you want, we will tailor-make an itinerary for you and will send you a quote, which includes a full description of your proposed trip. You can expect a few exchanges of correspondence (e-mails & phone calls) with your tour consultant whilst she is busy preparing your quotation. We encourage our clients to work with our consultants during this process so that we can be sure that our quote will be consummate with your request. 

• Once you indicate that you are happy with our proposal, we book and confirm all the accommodation and service providers in your proposed itinerary.  You have 48 hours (2 days) in which to pay a 20% deposit (if we are also booking air travel for you, we will require 100% of the air portion). You may view our various payment options here.

• The balance of your tour price is due 60 days before your travels commence.

• Once we have received full payment from you, we pre-pay all the accommodation and service providers and prepare your travel documents for you. Your confirmation vouchers will be sent to you electronically and a welcome pack of printed travel information may be handed to you upon your arrival at your destination. Prior to your departure, your tour consultant will continue to liaise with you and will be available to answer any questions you might have.

• During your travels, we are available 24 hours a day to assist you should any unforeseen issues or complications arise. Our 24-hour number will be given to you when we send you your confirmation vouchers.